DebtAlytics Pro is a full-stack web application designed to streamline operations for U.S. debt relief companies. It consolidates the entire client journey—from lead entry and debt calculation to quality assurance and performance reporting—into a single, cohesive system with role-based access.
Project Goal: To replace disparate tools with a unified platform that enhances agent productivity, provides managerial oversight, and ensures service quality through integrated analytics.
Key Features & Solutions:
- Unified Role-Based Workspace: Developed distinct dashboards for Agents (application management, debt calculator), Managers (team performance, live attendance), and QA Auditors (call scoring, audit reports), ensuring secure and focused access.
- Integrated Debt Calculator: Built an interactive “Free Hand” calculator that allows agents to generate and apply client-approved repayment plans instantly within the platform, reducing process friction.
- Automated Operational Workflows: Implemented a round-robin application assignment system for fair distribution and a live TV dashboard for public team performance tracking, fostering transparency and accountability.
- Data-Driven Quality Assurance: Engineered a dedicated QA module with customizable review parameters, enabling systematic call analysis and aggregate reporting to maintain high service standards.
- Seamless Third-Party Ecosystem: Integrated with critical external systems (Salesforce, ForthCRM, Five9) via API to ensure a fluid data flow and eliminate manual entry across platforms.
Tech Stack: PHP, MySQL, JavaScript, HTML, CSS, Bootstrap.